Excerpt from "The Trail to Tranquility":
"Most life situations resemble icebergs - less than 10% is visible to the casual viewer, and another 90% is below the surface, hidden from the eye. Any ship captain knows that if he doesn't consider the massive, below-surface hidden part of the iceberg, he is liable to wreck his ship. The same holds true of most life situations: Decisions made on the basis of scant superficial facts are usually tragically erroneous. Giving a person the benefit of the doubt is like believing that there's more to an iceberg than what appears on the surface."
(Image courtesy of Stormy Weather)